What to expect from Pelion’s new customer support portal

Over the last few months, we have been working hard to get the new customer support portal ready for you, where you will be able to more easily open and manage support cases and ask questions about your Pelion products and service. We really want to make sure that the new support portal delivers what you need, so we have been talking to users like yourself to gather early feedback. Here is a sneak peek into some of these things which you can expect:

A single support portal for all Pelion services

The new portal case be used to raise cases related to both Device and Connectivity management from the same portal. This allows a single window for you to communicate with us

Adding attachments to support cases

Once you have opened your support case, you can upload attachments. The good news here is that we are increasing the file size limit, so you will be able to upload files of up to 5GB in size. There is no restriction on file type, so you can upload whatever file you need to share with the Support Engineer working on your case.

Adding rich text, inline images and code snippets

On the Case Details page, you can share an update on your case in the Post section, as shown in the following screen shot. We are introducing a new rich text editor so you will be able to insert rich text, inline images, and code snippets.

We are really excited about how it is shaping up and cannot wait to share the system with you. Although these are just examples of what to expect, there is lots more coming, and we will continue to update you once we are ready to launch in the coming few months.

In the meantime, if you have any questions, please feel free to get in touch.

Contact us

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